Easy Read

This page gives you important information in easy English.

It helps you use this website.

This overview is available in German, English, Turkish, Ukrainian, Arabic and Spanish.

The pages for creating and using your account are in German.

The demo is also in German.

We send our newsletters in German.

Bürgerportal connects you with public authorities and other organisations.

For example, your local council.

Or a Jobcenter that helps people find work and get financial support.

We call them organisations on this website.

This website tells you about Bürgerportal.

You can create a free Bürgerportal account.

You can use one account for services from different organisations.

Each organisation decides whether you can use its services.

Each organisation offers different services.

You use these services in your Bürgerportal account.

You enter into an agreement for your Bürgerportal account.

The agreement sets out the rules for using your account.

You enter into this agreement in German.

This also applies if you read this website in another language.

First, create your Bürgerportal account.

Then confirm your email address.

You can then sign in to your account.

In your account, search for an organisation.

Ask to connect your account to this organisation.

The organisation checks your request.

You can use its services after it approves your request.

The demo lets you try Bürgerportal.

You need a free Bürgerportal account to use the demo.

In your account, connect to Jobcenter Musterstadt.

You can then look at examples and try the services.

Only use made-up information and example documents in the demo.

The main menu is at the top of each page.

On a small screen, you can open the main menu with the menu button.

Select the BUERGERPORTAL.DE logo to go to the home page.

You can find more links at the bottom of each page.

This includes links to legal information.

Press the Tab key to show the Skip to content link first.

This link takes you straight to the main content of the page.

You can send us a message on the Support page.

You can also call us.

Our phone number is: 069 99 99 279 0.

Our accessibility help page explains how to make text bigger and use a keyboard.

We want as many people as possible to be able to use this website.

We check how the website works and how people can use it.

We have already added things to make the website easier to use.

For example, it has clear headings and you can use it with a keyboard.

We know that some things are still difficult to use.

Some pictures of the app include text.

To make this text bigger, you need to make the whole picture bigger.

We still plan to test the whole website with programs that read text aloud.

You can tell us if something on the website is difficult to use.

Send an email to barrierefreiheit@buergerportal.de.

Or call us.

We will reply within 10 working days.

Working days are Monday to Friday.

Protecting your personal information is important to us.

We only use your personal information for a specific reason.

For example, to reply to your message.

Our full privacy notice has all the legal information about your personal information.

This page brings together our Easy Read information.

There are no other Easy Read pages in English yet.

There are no videos in German Sign Language yet.

This page explains the most important information.

You can find the full legal information in our privacy notice.

You can also find it in our legal notice and accessibility statement.