# Delete your account.

Want to delete your Bürgerportal account? You can do this in account management. This page explains the steps and who to contact if you need help.

[Go to sign-in (German)](https://app.buergerportal.de/open/anmelden)

![A woman feeds a card bearing a profile symbol into an enclosed security shredder. A closed laptop and a document folder are on the table. A symbol of voluntary account deletion, not a portal interface screenshot. AI-generated illustration.](https://www.buergerportal.de/_astro/b20-konto-loeschen-schredder.ByR5MpY-_Z2wJOaY.webp)

## Delete your Bürgerportal account or just end a connection?

You choose which connections to keep. To end only the connection to one organisation, manage it in your [Bürgerportal account](https://www.buergerportal.de/en/your-account). This does not delete your account.

If you want to delete your entire Bürgerportal account, first save all documents and information you will still need.

### Before you delete anything

- Save all documents and information you will still need.

- Remember: ending a connection to an organisation does not delete your Bürgerportal account.

## How to delete your Bürgerportal account

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### Save your documents

Save the documents and information you need outside your Bürgerportal account so you can still access them.

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### Open account management

Sign in to Bürgerportal and open account management. Select the option to delete your Bürgerportal account.

[Go to sign-in](https://app.buergerportal.de/open/anmelden)

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### Read the information and confirm

Read the account deletion information carefully. Then follow the steps shown and confirm the deletion.

## Your account and documents held by your organisation

Deleting your Bürgerportal account is separate from an organisation’s processing of documents you have already submitted. If you have questions about those documents, contact the relevant organisation directly.

You can find information about how your account data is processed in the privacy notice for your account and the app.

[Privacy information for your account and the app (German)](https://app.buergerportal.de/#/rechtliches/datenschutz)

### Who can help?

- Our support team can help you delete your Bürgerportal account.

- The relevant organisation answers questions about documents you have submitted.

## Questions about account deletion

I can no longer sign in. How can I have my Bürgerportal account deleted?

Tell our support team that you want to delete your Bürgerportal account but can no longer access it. We will help you with the next steps. Do not send passwords or sign-in codes.

[Message support](https://www.buergerportal.de/en/support#kontaktformular)

Will my Bürgerportal account be deleted if I uninstall the app?

Removing the app from your device does not delete your Bürgerportal account. To delete your account, open account management and follow the steps shown there.

I need help using the portal. Where can I find support?

Our accessibility guidance explains how to enlarge text, use your keyboard or have content read aloud. If you encounter a barrier when deleting your account, our support team can help.

[Accessibility features and help](https://www.buergerportal.de/en/accessibility-support)

## Need help deleting your account?

Describe where you get stuck. You can access our support form without signing in.

[Message support](https://www.buergerportal.de/en/support#kontaktformular)

[Canonical HTML page](https://www.buergerportal.de/en/delete-account)