# Write to us or give us a call.

Want to know more about Bürgerportal, share an idea or give us feedback? Write to the TEC2DATE team and we will respond to your message.

[Write a message](https://www.buergerportal.de/en/contact#kontaktformular)

[Email and phone](https://www.buergerportal.de/en/contact#direktkontakt)

![A man talks on the phone at a desk. A laptop and an envelope are in front of him. A small paper town is visible through an archway. Conceptual paper scene. AI-generated illustration.](https://www.buergerportal.de/_astro/b21-kontakt-telefon.CvGZ_zgS_Zsiwvn.webp)

## Questions about contacting us.

Is this the right place for my enquiry?

Use this form to contact the TEC2DATE team with general questions, ideas and feedback about Bürgerportal. For problems signing in or using the app, our support team can help.

[Get support](https://www.buergerportal.de/en/support)

Can I send documents to my organisation here?

Submit documents directly in the portal of your connected organisation. Your organisation also answers questions about an ongoing matter. Our contact form reaches the TEC2DATE team.

[Go to Bürgerportal (German)](https://app.buergerportal.de/open/anmelden)

How will I receive a reply?

Once your message has been sent successfully, you receive an acknowledgement at the email address you provided. We will also reply by email. You can use the form without a Bürgerportal account.

## Send us your message.

Enter your name and email address and tell us what you need. All three fields are required and marked with an asterisk.

Your name

Your email address

Your message

Briefly describe your enquiry. Please do not send passwords, sign-in codes or confidential documents.

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The security check requires JavaScript. Alternatively, contact us by email: [kontakt@buergerportal.de](mailto:kontakt@buergerportal.de).

By submitting, you send us your details so we can handle your enquiry. [Read the information about your enquiry](https://www.buergerportal.de/en/contact#datenschutzhinweise)

Send message

## Email and phone

[kontakt@buergerportal.de](mailto:kontakt@buergerportal.de)

[+49 69 99 99 279 0](tel:+496999992790)

## Help with your account and the app

For problems signing in or using the portal, the information and form on our support page can help.

[Get support](https://www.buergerportal.de/en/support)

## Is your organisation not listed?

Give us the details of a contact at your organisation. We will tell them about the option of offering their own portal.

[Recommend an organisation](https://www.buergerportal.de/en/recommend-an-organisation)

## What happens to your details

To prevent spam, we use ALTCHA on our own servers. Your browser solves a short computational challenge. No cookies are set and no data is sent to the ALTCHA provider. The check requires JavaScript. Alternatively, you can reach us by email or phone.

Your name, email address and message are sent to TEC2DATE GmbH so that we can handle your enquiry and reply to you. All three details are required.

This form is for general questions and feedback about Bürgerportal. For applications, official decisions or ongoing procedures, please contact your organisation directly. Do not send health data, case files or confidential documents here.

[Read the website’s privacy notice](https://www.buergerportal.de/en/privacy)

[Provider and contact details in the legal notice](https://www.buergerportal.de/en/legal-notice)

### Your details

- Your message reaches the TEC2DATE team.

- We use your details to handle your enquiry and reply to you.

- The privacy notice explains how we process your data and what rights you have.

## Prefer to contact us directly?

Send us an email or give us a call. We are here for your questions and feedback about Bürgerportal.

[Call us: +49 69 99 99 279 0](tel:+496999992790)

[Send an email](mailto:kontakt@buergerportal.de)

[Canonical HTML page](https://www.buergerportal.de/en/contact)